FAQ | Frequently Asked Questions
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About Scentfluence
Scentfluence is the retail expression of Scent Marketing Inc. — a leader in luxury ambient scenting for world-class hotels, resorts, and brands. Every scent in our collection is developed with the same exacting standards we bring to our most prestigious collaborations. Each fragrance is crafted by the same master perfumers behind our celebrated hotel and spa scents — the ones that stop you in a beautiful boutique, bring you calm at your favorite spa, uplift your spirit, and linger in your memory long after you've left. Now that same luxury is yours, for your home.
Explore our luxury hotel collaborations.
Are your scents natural, safe and clean?
Our exclusive scent formulations are clean and free from all potentially harmful ingredients — paraben-free, synthetic-fragrance-free, phthalate-free, petroleum-free, vegan, and cruelty-free. That means minimizing irritants and no unnecessary additives — better for you and better for the planet.
All of our scent formulations are tested and approved to meet the exacting standards of IFRA and RIFM — the industry's leading fragrance safety and toxicology authorities — ensuring every ingredient is responsibly sourced and safe for use.
Read our full CLEAN SCENT ETHOS.
How do you know you're getting the original version of the fragrance?
The hotel and brand scents available on Scentfluence were developed by Scent Marketing Inc. (our parent company) in direct collaboration with each brand — and are sold here with their full permission. These are the authentic originals, the same formulations experienced at the properties themselves.
TIP: Steer clear of products described as "inspired by," "similar to," or "just like" a brand scent. From our experience, these are not only inauthentic — they don't deliver the true scent experience.
What is the best scent for my home or business?
Scent is a personal thing, however there are some scents that lend themselves to different types of settings and moods. The best scent is the one you like best and sets the right tone for you.
To help you get started, we offer handmade scent pad samples (up to 5 per customer) for $10 to cover shipping and handling. Please note: these are not miniature bottles of oil — they are handcrafted scent pads designed to give you a sense of each fragrance. While they won't replicate the full diffused scent experience, they're a wonderful first step in finding your signature scent. Visit our Sample Ordering page to make your selections. If you need help choosing, email us at info@scentfluence.com or stop by our studio to experience our full range in person.
FRESH + CLEAN: Relaxing or uplifting. These scents have a clean vibe — often enjoyed in spas, bedrooms, home gyms, and bathrooms.
CITRUS + FRUITY: Scents that spark energy and bring a smile. Great for the same spaces as Fresh + Clean, plus the kitchen.
FLORAL + GREEN: A range of heady, luxurious bouquets. Perfect for entryways, living rooms, bedrooms, and bathrooms.
WOODY + SPICY: Cozy, natural, and rich. Perfect for a family room, den, bar area, or entryway.
GOURMAND: Imagine your favorite flavors in the air — dark vanilla, waffle cone, and more.
Luxury + Hotel Collabs: Our celebrated collaborations with world-class brands — the authentic originals, for your home.
What is your most popular scent?
Our hotel collaboration oils are frequently sought after — not because they outshine the others, but because the brands themselves are beloved and well known. And it's true, they become iconic sometimes for a reason. Yet the truest measure of a great scent is the one that speaks to you personally — whether it's connected to a cherished brand, or simply a fragrance that connects to your spirit, your space, your vibe. That's what we're here to help you find.
Our Library Scents are equally exceptional — developed to the same standard of luxury and clean ethos, but without a brand identity. Perfect for those who want a hotel-quality scent experience that's entirely their own.
Will this affect my allergies?
Everyone's sensitivities are a little different, so it's difficult for us to say with certainty how a scent will affect you personally. What we can tell you is that our formulations are exceptionally pure — free from parabens, phthalates, synthetic fragrances, and other common irritants. We've heard of no allergic reactions, but if you have concerns, we recommend starting with a scent sample before committing to a full bottle.
Is this safe for pets and children?
We love pets and children! That said, it's important to keep your diffuser out of reach to avoid spillage, and to ensure no scent oil comes into contact with skin or is ingested. Scent oil is not safe for ingesting or wearing on skin — it is designed exclusively for cold-air diffusion.
How long will a bottle of oil maintain its quality?
Like all fine fragrance products, our scent oils have an optimal shelf life. For the best scent experience, we recommend using your oil within 2 years of purchase. Store in a cool, dry place away from direct sunlight.
How much scent oil do I need, and how long will a bottle last?
A little goes a long way with a luxury scent. Our oils are highly concentrated, so even a small amount delivers a rich, lasting experience. That said, how long a bottle lasts depends on a few factors: the type of diffuser you use, its cycle and intensity settings, the size of your space, and how many hours a day you run it. As a general guide, a 4 oz bottle can last anywhere from several weeks to a few months with regular use. Many of our diffusers offer adjustable timing and cycle controls to help you find the right balance for your space and preference.
Each diffuser model has its own oil capacity and usage rate — for guidance on which size bottle to purchase, refer to your specific diffuser's product page.
Please note: Some other brands offer diffusers that accept the scent bottle directly inside the unit. That is not how our diffusers work. Our scent oils are poured into the diffuser's reservoir — they are not inserted as a cartridge or bottle.
Why are your scent oils sold in purple plastic bottles?
Our signature purple bottles are more than a brand identifier — they're functional. The tinted plastic protects the oil from light exposure to preserve shelf life, is non-breakable for safe shipping, and weighs less than glass. Form and function, by design.
What is your return policy?
- We offer an 8-month warranty on our Chrome Luxe, Chrome Luxe Ridged, and Cube diffusers. Repairs are fully covered within the warranty period; shipping is not. If your diffuser isn't working, email us at info@scentfluence.com for tech support first.
- Our Bluetooth models SMI Diamond, 301, 450, 701, 801, Radiant, Flex pump boxes, and 3500 carry a 12-month warranty. Shipping is the responsibility of the owner.
- Monthly service agreement diffusers are automatically repaired or replaced.
- Unsealed bottles are non-returnable and non-refundable. No exceptions. If you have questions about a scent before purchasing, we're happy to help — contact us at info@scentfluence.com.
Do you ship internationally?
Unfortunately, due to extremely high international rates, taxes, and processing costs, we currently do not ship internationally. However, we are actively working on this.
What are your business hours and location?
200 Summerfield Street (back of building entrance), Scarsdale, NY 10583
Monday – Friday, 10am – 5pm EST (hours subject to change)
Additional Questions?
We are always happy to talk scent and diffusion. For the quickest response, contact us via our live chat button on our site, or email us at info@scentfluence.com. Most questions are answered during our general hours (Monday–Friday, 10am–5pm) as promptly as possible.
For business development inquiries, please contact us via email or visit our Business & Trade FAQ.
Looking for product-specific information?
Visit our Product FAQ for diffuser setup guides, scent oil usage, and more. (Coming soon)