FAQ
How do you know you're getting the original version of the fragrance?
ScentFluence luxury collaborations including diffusible oils, candles, room sprays, hand sanitizers...are the ORIGINALS sold with the permission of the companies themselves. They were developed by Scent Marketing Inc (our parent company) in collaboration with the brands themselves.
TIP: When our competitors use word like "inspired by", "similar" or "just like" to describe their scented products, they are not selling the authentic originals, steer clear of these words to ensure authenticity.
How long does a 4oz bottle of scent oil last?
The length of time your bottle of scent oil will last is dependent on a number of factors beginning with the type of diffuser you are using, and how frequently you use it. Some diffusers have settings to adjust diffusion frequency and timing, which will also effect how long your bottle of oil lasts.
Are your scents natural, safe and clean?
Our exclusive scent formulations are clean and exclude all potentially harmful ingredients. Paraben-free, synthetic-fragrance-free, vegan, cruelty-free, phthalate-free, petroleum free. Click to read our CLEAN SCENT ETHOS
That means minimizing irritants and no unnecessary additives—better for the planet and better for you.
Like you, at ScentFluence we care about our planet. We coordinate with the industry regulatory organizations such as IFRA and RIFM to ensure all our ingredients are responsibly sourced.
IFRA is also at the origin of a Code of Good Practice for Manufacturers and standards for the use of fragrance ingredients, with three types of self-regulation:
- Prohibition: bans on the use of some materials
- Restriction: rules on the quantities or maximum dose to be used or the products in which certain materials can be used
- Specification: other conditions on the type of material
The RIFM Database is the most comprehensive, worldwide source of toxicology data, literature and general information on fragrance and flavor raw materials.
How long will my Sleek or Luxe diffuser stay charged?
The length of time a fully charged Sleek or Luxe diffuser stays charged varies somewhat dependent on usage. It is estimated at 80 hours, but frequency of use and cycles play a part.
What is your most popular scent?
While we find everyone loves different scents, there are some that are more well known and therefore popular.
Our luxury and hotel collab diffusible oils, candles, room sprays are hugely popular. Partly because they were created specifically and experienced at the notable and beloved brands our parent company Scent Marketing Inc. have developed them for. We don't like to play favorites however, 1-Hotel Kindling scent is currently a top sellers, others include Arlo Hotels Deep Wood, Auberge Collection, then Fireside for Baccarat Resorts + Residences.
Our non-branded Library Scents should never be forgotten. They are all developed by the same level of excellence and clean ethos as the notable brand scents. They are unique and just as luxurious. Provided by Scentfluence to give you the hotel scent experience, but not with a brand specific scent identity —not everyone wants to smell like a hotel, but they want a scent that fits their personal vibe. So many to explore, within our varied categories. Fresh + Clean, Citrus + Fruity, Floral + Green, Woody + Spicy, and Gourmand.
How do I keep the scent on all day?
All scent diffusers are different. We have a wide variety of diffusers that help you control the scent in the air to your preference. Our BlueTooth diffusers provide incremental settings for day of the week, time of the day, and dispersement cycle.What is your return policy?
- We offer an 8 month warranty on our Chrome Luxe, Chrome Luxe Ridged, Sleek, Ceramic, and Cube diffusers. If repairs are needed they are fully covered within the warranty period. However, we do not cover shipping. If your diffuser isn't working and you've tried our tips, please email us to see if there is tech advice we can provide: info@scentfluence.com.
- Our Bluetooth models SMI 301, 450, 701, Flex pump boxes, and 3500, have an 12 month warranty. Shipping is the responsibility of the owner.
- Monthly service agreement diffusers are automatically repaired or replaced
- We do not accept returns on scent oil.
What is the difference between choosing the HVAC and stand-alone unit?
- A stand-alone scent system should be placed near a power outlet and scents the surrounding area. An HVAC installed diffuser is connected to the location's HVAC. It is out of sight, scenting the areas the HVAC lead to.
Do you ship internationally?
- Unfortunately, due to extremely high international rates, taxes, and cost to process we currently do not ship internationally. However, we are working on this.
What is the best scent for my home or business?
Scent is a personal thing, however there are some scents that lend themselves to different types of settings and moods. The best scent is the one you like the best and sets the right tone for you. If you need some help visit our SCENTS BY ROOM page, and see some of our suggestions. Or if you're nearby our studio in Scarsdale NY stop in and experience our full range of ambient scents.:
FRESH + CLEAN: Relaxing or uplifting. These scents have a clean vibe. They are often enjoyed in spas, bedrooms, home-gyms, and bathrooms.
CITRUS + FRUITY: Scents that spark energy and bring a smile. Depending on the selection, these are often found in the same places as the Fresh + Clean scents but add kitchen are to your consideration.
FLORAL + GREEN: A range of single note heady and luxurious bouquets to more. Enjoy these fragrances anywhere you'd enjoy a room full of flowers: entryway, living room, bedrooms, bathrooms.
WOODY + SPICY: Cozy, natural, and rich. These scents tend to be more hearty and earthy like a walk in the woods. We suggest these scents are perfect for a family room, a den, bar area, or entryway.
GOURMAND: Imagine your favorite flavors in the air: dark vanilla, cinnamon waffles, and more!!
Luxury + Hotel Collabs: A collection of brands we've collaborated with to develop their unique scents, candles, room sprays….).
What are your business hours and location?
Scentfluence Scarsdale, NY
Monday - Friday 12pm - 5pm EST (hours subject to change)
Additional Questions?
We are always happy to talk scent and diffusion. For quickest response contact us via our live chat button on our site. Or email us at info@scentfluence.com Responses to most questions will be answered during our general hours (Monday-Friday 12-5pm) as timely as possible. During off hours, our goal is to answer as time permits.
For business development clients please Contact us via email.