RETURNS
Please let us know if your product has arrived damaged so that we can determine next steps.
We cannot accept returns on scent oils.
We offer a 6 month warranty on our Sleek, Luxe, Ridged, and Cube diffusers.
Our Bluetooth models SMI 301, 450, 701 have an 18 month warranty
How to exchange non-working diffuser
Contact us to let us know what's at issue. We can troubleshoot your issue and determine next steps. If an exchange is needed:- We will email you a return label
- Scent oil must be removed from your device, prior to your repacking and shipment.
- Upon receipt of the non-working diffuser ScentFluence will send back either a repaired or new device.
- Devices returned with oil inside are not eligible for an exchange.