RETURNS

Please let us know if your product has arrived damaged so that we can determine next steps.

We cannot accept returns on scent oils. 

We offer a 6 month warranty on our Sleek, Luxe, Ridged, and Cube diffusers.
Our Bluetooth models SMI 301, 450, 701 have an 18 month warranty

How to exchange non-working diffuser

Contact us to let us know what's at issue. We can troubleshoot your issue and determine next steps. If an exchange is needed:

• We will email you a return label
• Scent oil must be removed from your device, prior to your repacking and shipment.
• Upon receipt of the non-working diffuser ScentFluence will send back either a repaired or new device.
• Devices returned with oil inside are not eligible for an exchange.